Unpopular opinion: These machines improved the customer experience and service quality by 10x.
Discussion
Sadly yes. But the underlying cause is state Intervention
People are never satisfied with what they have. Almost everyone hates their job. State intervention makes it worse, but I'd say it's not the original cause. It's us. It's the people. The people are retarded.
Agree!
Coming from the hospitality business, paying a machine isn't "quality service"
The machine doesn't grumble at me because it's having a bad day. The machine doesn't keep me waiting because it wants to have a chat with its colleague. The machine doesn't miscalculate, doesn't do the process differently every time, doesn't forget any options and really communicates everything I tell it to the kitchen.
Sorry, I know that as humans we like to tell ourselves that we are special and that "human contact" is a quality in itself. In reality, however, it tends to disappoint. I prefer a machine to a human every day.
I don't need fake kindness from underpaid people who would rather be somewhere else. I want my freedom from these people just as much as I want freedom for them. Let them do something that fulfills them and leave the rest to the machines.
I guess I'll respect your opinion and I hope that you wont get replaced by a machine in your industry.
As for underpaid people with an attitude in the hospitality business. Probably not the right job for them. You either love what you're doing or you don't and people can tell.
I agree with you in all points. Especially the last one.
