Global Feed Post Login
Replying to Avatar Derek Ross

**NostrPlebs.com Support Tickets**

Over the past month, Nostr Plebs has fielded well *over one hundred support requests* from either my Twitter DMs, Nostr DMs, or our live support chat on our website. The majority of tickets that we have gotten can fall into 4 categories.

1. The user lost their password and needs it reset.

2. The user is having problems with their ID showing in our directory.

3. The user changed their public key.

4. TYPOS! (Public keys, IDs registered, NIP-05 IDs enter into clients, etc.)

If I had to add a 5th item to the list, I would file it under general usage of nostr itself. So, keep making guides, folks. These are your more tech savvy users that are here now. When the masses come, they'll need your guides the most.

Avatar
𝚂𝚚𝚟𝚊𝚣𝚗𝚢𝚊𝚔 3y ago

Better customer service than most centralized services 👏👏👏

Reply to this note

Please Login to reply.

Discussion

Avatar
Derek Ross 3y ago

We're plebs that are building services for plebs. Thank you.

Thread collapsed