Replying to Mysterious Hamster

We've just enabled withdrawals for another 1000 accounts or so. We're still piecing together account balances and transaction history from our logs to recover the information that we lost last weekend.

About 80 accounts remain that still have locked funds because we suspect we may be missing withdrawal records for them. Our priority is to get those sorted out ASAP. More than that number will be missing deposits but we'll be tackling those in due course.

Missing deposits may be harder for us to confidently assign to the right users so we may end up asking for help with that but we'll update again when we have a clearer picture of what we can do with what we have.
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Zen<3lofi 7mo ago 💬 1

my account balance is fine, but the balance doesn’t seem to be going down at the same rate that I’m zapping people.

I might’ve zapped 5-6 times, but it’s only gone down by 3… and it doesn’t show where those 3 went, so I’m not sure who even really got the zap.

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Mysterious Hamster 7mo ago

Thanks for the report. Zaps can fail sometimes but we'll add this to our list of things to check on once we get through unlocking the remaining accounts and fixing peoples' balances.