Most people today don't care about excellence and don't care about others. That leads to poor customer service because the staff don't care if things aren't done right and don't care about other people. They only care about doing the minimum to keep their job.
Discussion
Is your wallet working? Zaps are going through
I don't know. I never finished setting up my alby hub, so I supposedly connected a strike lightning wallet, but never tested it to see if it actually worked.