In 2018, companies said,

"Let's use a chatbot instead!"

But customers said,

"We absolutely hate it!"

In 2023, companies said,

"Let's use a chatbot powered by generative AI!"

But customers said,

"Please give me humans and a website that's easy to use!"

Chatbots are not as good as humans,

They can't answer questions like they can.

So please, companies,

Give us humans and a website that's easy to use!