Thank you for clarifying! This goes a huge huge way to showing me confidence in the product + brand. I honestly just didn't know what to think, friends email was temporarily suspended and he had done nothing wrong. (honestly)
It made it kinda hard to get any 2FA login going when that happened, that's my worry I guess. Did his account get suspended because a Swiss Criminal Law required it? What would suspending an account that's completely encrypted achieve for the Swiss Police? And you guys unsuspended the account a few weeks later too.
No reason, no explanation, nothing.
Not even a Proton problem really at it's heart but an issue with 2FA passwords being sent over E-Mail as the industry norm.
I love Proton, don't get me wrong. I use you guys right now on a paid subscription and in the past I was on the visionary plan. Just that E-Mail that can't be accessed when funds or time is an issue, is kinda horrible. It felt like a twitter-style shadowban tbh with absolutely no recourse on the user's part 😕
Thank you though for replying.. this does put alot of my mind at rest and thanks to nostr:npub1f6ugxyxkknket3kkdgu4k0fu74vmshawermkj8d06sz6jts9t4kslazcka too for being an absolute boss and writing up a thesis supporting you guys and how stuff is actually working!
