I am responsible for my backups. I kept backups of Alby Hub with more than 3 copies on multiple hard drives. Like any good experienced responsible system administrator would.

Yes, there is many people working hard to build open source software and make things better every day. I recognize that and always do my best to positively contribute with prompt bug reports straight to the developers. Which is why I immediately reported the issue to Alby Hub when I encountered it months ago.

Worked back and fourth with the Alby Hub team to fix it.

The customer support team was quite rude to me nearly the entire time. I was told I was too advanced of a user. Then when I complained about the rudeness publicly, I got a half assed back handed apology. I was given a link to a backup restoration tool which would not work in my specific circumstances. Up shits creek and given a broken paddle to fix my situation.

So again I say in full honesty. Rugged by a bug.

Then today after getting some more de ja vu from you with rude interactions by saying maybe I should use paypal. I am in the same boat I was a couple months ago, but now with an even bigger stick shoved up my ass. Appalled at how absolutely unprofessional Alby Hub team members are in regards to public relations by issuing insultingly poor support to their users. Instead of investigating and asking me more questions to resolve the longstanding issue.

You chose to insult publicly insult me.

So I gave you the only finger I felt you truly deserved.

From this point forward you could either zap me my lost 18,500 sats to redeem your company's public image by changing my mind on how you conduct your business in regards to professionalism. Alternatively I will justifiably talk shit about Alby Hub whenever I feel the need to, because of my shitty experience with your product. Fueled with a mighty fire stoked by the insulting customer support it continues provides to its users still to this day.

That is called freedom of speech and being honest with people to stay away from bad products and services which can lose them money.

I hardly have faith that you, or your company would do the right thing by your users, but you are always welcome to try and redeem yourselves. Either way I don't give a flying fuck what you do now. Have a wonderful day.