It was a normal payroll day a year ago, I approve payment on the bank app, it shows approved. A day later the funds have not left our acct. It’s stuck and no one is getting paid.

Customer service have no idea why. I have to go to the bank branch and after a long while learn it’s because they need an email, years after we open the acct.

KYC and power play at its worst timing. Not your keys..