Okay, we can help you with this. I'll send you a DM shortly.
As for your question, KYC is a legal requirement for offering a custodial wallet service; it is not our choice to collect this information.
Hi nostr:npub16c0nh3dnadzqpm76uctf5hqhe2lny344zsmpm6feee9p5rdxaa9q586nvr, I was able to send sats to the wallet prior to activating it. That is a design flaw.
I can activate it but I need to provide you with my real email address and I refuse to do so.
I don’t know why I can’t use my own wallet. 
Discussion
For the record. Primal and nostr:npub16c0nh3dnadzqpm76uctf5hqhe2lny344zsmpm6feee9p5rdxaa9q586nvr solved this problem for me