Very good article that I agree with. And if you’re going to build it yourself - why not open source it. I hope this brings about increased innovation. Am considering the same for time tracking (Harvest) and helpdesk ticketing solutions (Zendesk) for example.
"But my key takeaway would be that if your product is just a SQL wrapper on a billing system, you now have thousands of competitors: engineers at your customers with a spare Friday afternoon with an agent."
An astute observation and good for users. Can confirm having spent a lot of years in enterprise software.
https://martinalderson.com/posts/ai-agents-are-starting-to-eat-saas/
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