"But my key takeaway would be that if your product is just a SQL wrapper on a billing system, you now have thousands of competitors: engineers at your customers with a spare Friday afternoon with an agent."

An astute observation and good for users. Can confirm having spent a lot of years in enterprise software.

https://martinalderson.com/posts/ai-agents-are-starting-to-eat-saas/

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Very good article that I agree with. And if you’re going to build it yourself - why not open source it. I hope this brings about increased innovation. Am considering the same for time tracking (Harvest) and helpdesk ticketing solutions (Zendesk) for example.

#YESTR