Because they are using KYC backed services for their wallet from what I understand.
So... Like I always say: don't use primal.
Why tf does nostr:npub12vkcxr0luzwp8e673v29eqjhrr7p9vqq8asav85swaepclllj09sylpugg ask for an email address when connecting a new wallet? Can you not just connect your own?
#asknostr 
Because they are using KYC backed services for their wallet from what I understand.
So... Like I always say: don't use primal.
Yeah Iām a fan of nostr:npub18m76awca3y37hkvuneavuw6pjj4525fw90necxmadrvjg0sdy6qsngq955