From what I've seen on Reddit, they solve the chicken-egg problem by having you buy some crypto (with fiat, below the threshhold amount), withdrawing it and then sending it back.
I can imagine that if you contact support they'll eventually offer another solution, but they could make you wait for weeks while your funds are stuck.
Which means you've now gone from one deposit that doesn't stand out much on chain, to a very obvious pattern of receiving sats from the exchange and sending them back, all using the same address. Plus your bank sees a small transaction going to an exchange and a large one coming back, which might trigger their alarm and they hold you fiat ransom too.
And of course this fiat transaction pattern tells your bank that you're a self-custodial person.
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