Had same experience in Florida last year. Uber picked me up at the Airport in Orlando for a ride 2 hrs. Away along the East Coast. When the Uber driver arrived to pick me up, he did not seem to know at first where he was taking me. After loading my bags in his car, he said, “Oh no, I can’t do this ride, that’s too far. Uber will not pay me enough for this ride. They take too much away from me for their fee. I would never be able to get a fair back from there.” I asked, what can I do. He told me that any Uber or Lyft driver in this area will tell me the same thing. But he offered a solution. He said if I would cancel the ride with Uber, that he would make the trip with me for the same as I was paying Uber. I threw caution to the wind, and took him up on that. I can see how that could go terribly wrong, but it didn’t, and the driver was terrific. I even took his number and had him pick me up at the destination and take me back to the airport without going thru the Uber App.