Orange pilled my mom yesterday (2nd attempt). I was going to go with Swan because it's a familiar custodial-type solution, but the KYC was just too much. We got through the license scanning stuff, but they wanted proof of address, which was just too big a chore for it to ever actually happen.
I thought briefly about using Sparrow on her computer since she's not super comfortable with her smart phone, but decided that was a bad idea given that she uses Windows and sometimes clicks malicious links.
So I pivoted to Phoenix Wallet, but my mom wasn't signed in to Play Store. So I downloaded F-Droid so I could download Aurora Store and get Phoenix anonymously. Oh, but Aurora's anonymous account was rate limited so I had to sign in with my own Google account anyway.
What a painful experience! The KYC is expected, but why are there no good wallets on F-Droid?
One Phoenix was on her phone though, she wrote me a check for $200 and the sats arrived in under a second. We put her seed words on a piece of paper, and she's good to go! 🎉