Crypto advocates have an axiom that "decentralize" is good, but this is not universal among muggles. Most humans are just don't want to think; they just feed from the teet of viral TikTok content. It sucks when WhatsApp goes down, but it's not enough of a motivation to abandon Facebook... and can you blame them? Check out this cute cat.
I prefer the word "democratized". Most of the time, things are fine, but if you don't like that people get shadow-banned, you can switch relays and take your data with you.