Users are often part of the product, even in paid systems, as content from other users and interaction with other users can raise the value of the use case, but customers aren't _only_ part of the product and some customers aren't users.
Discussion
A lot of it seemed like entrail-reading to me while engineers who were experimenting with totally new approaches were discounted. That’s what I like about #nostr - we can experiment before the majority users show up, asking for more of the same.