Interesting. Now I better understand what motivated all those ‘user-centric’ design folks working on improving unpaid (public) services. They wanted all those people to be part of their product.
Discussion
hmmm
nostr:note1vtrluu2rde4zv346rmf9h07p6xa0ugr3r00el5r3t4nvrlyrxuwqd56l39
Users are often part of the product, even in paid systems, as content from other users and interaction with other users can raise the value of the use case, but customers aren't _only_ part of the product and some customers aren't users.
A lot of it seemed like entrail-reading to me while engineers who were experimenting with totally new approaches were discounted. That’s what I like about #nostr - we can experiment before the majority users show up, asking for more of the same.