A user is someone who uses a system.
A customer is someone who rewards effort by paying for it with work or money (saved up prior work).
If you are a user of a system someone else has produced, but you are not their customer, then you are part of the product and someone else is the customer.
hmmm
nostr:note10we75gyw8sln4hgel4q87uydu9ce30f00s0pfhwspructe5y9kjsz2mcem
Interesting. Now I better understand what motivated all those ‘user-centric’ design folks working on improving unpaid (public) services. They wanted all those people to be part of their product.
Users are often part of the product, even in paid systems, as content from other users and interaction with other users can raise the value of the use case, but customers aren't _only_ part of the product and some customers aren't users.
A lot of it seemed like entrail-reading to me while engineers who were experimenting with totally new approaches were discounted. That’s what I like about #nostr - we can experiment before the majority users show up, asking for more of the same.
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