Can't manually move it up ?
Discussion
I open and close it manually, usually. The problem is one of the two cables holding the door came off. It's too heavy to pull up and to keep it up.
I had a similar problem once. I had to have the wife help lift the broken side to keep it balanced.
Yeah, last time it happened, i had a second set of hands and did the same thing.
I have 3 unsprung doors that I have to manually lift each use because the openers failed and I don't have enough bitcoin. Must be a wide door.