perhaps try reporting to the Portuguese ombudsman: https://www.provedor-jus.pt/en/ . No idea how effective it is.

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Thank you!

In particular: https://www.provedor-jus.pt/en/national-preventive-machanism/the-ombusdman-as-national-preventive-mechanism/

They do visits of prisons, in theory to detect/prevent torture, but not sure if they would visit the prison just because of 1 person. And which prison?

So there is some relation between ombudsman's role and this case, not sure how strong.

Thank you! I spoke with them yesterday and they‘ll see if they can help us