I respect your right to run your business your way. As DYI user I say thank you but no, thank you.
🫡
Today Start9 Support begins migrating away from Telegram and onto a private, self-hosted Matrix. We will cease providing support on Telegram on November 30.
In order to gain access to this community, you will need the Redemption Code included with your server purchase, usually a sticker on the underside of the device. If you do not have a redemption code, for example DIY users, you can purchase one for $100 from our store. This code gets you lifetime membership to the server.
- YOUR REDEMPTION CODE CAN ONLY BE USED ONCE
- DO NOT SHARE IT WITH ANYONE
- IF SOMEONE ASKS YOU FOR YOUR CODE, THEY ARE A SCAMMER
To join the new community, go to https://start9.me
Discussion
Premium support is optional and was never available to DIY users, they're always directed to community support options.
This is totally optional, just if you want lifetime access to on-demand support from technical experts in a safe place with no scammers. Some people see huge value in that.
You just rised the entry level for scammer to $100 by that.
They will never pay it, because rhe first time they try to scam, they will be removed from the server forever and have to pay another $100 to get back in.
To defeat spam and scammers, you must BOTH control the server AND charge for access. Problem solved.
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I might misunderstood the communicate. I’m DIY user and I am not seeking premium support. All I need is access to community forum as it was on Telegram. I agree with Telegram flaws but do I understand it correctly that this new Matrix chat will be the only #start9 forum and Telegram chat completely gone? In other words will payed option replace free option fully?
Are DYI users left alone?