I was with Swan (exclusively) for about 4-6 months in the summer and fall of 2022 and had several issues

1) they changed custodians which affected my ability to access my account for several days which was fairly stressful as a relatively new BTCer

2) I was DCAing but had several short periods where I was unable to make additional impulse purchases in a timely manner due once to the custodial change and several times “system congestion”/service downtime

I opened a river account and used both in tandem for a couple of months but quickly switched most of my activity to River and I eventually let the Swan acct go dormant. Several month later Swan switched custodians for the second time and had other several controversies which finalized my decision.

I found both to have excellent customer service but felt like Swan abandoned its core principles. So far I have no regrets about switching to River except that it is kyc.

I’ve had moderate success with smaller peer to peer purchases but being late to BTC (spring 2022) I needed a company like River for larger purchases.

Hope this helps🤷🏽‍♂️🫡