when you know how to report your issues in manners, we will gladly do this. You are saying i’m uninstalling this shit and you are expecting people to talk with you normally ? Which plnet you are coming from ?
Discussion
You do realise that customers are always right no matter how they're voicing their concern? Customer support however is held to a higher level when communicating with customers even if the customers way of raising a complaint could be done in a more polite way or in a better manner?
We’ve been dealing with customer supports regardless of any situations, however all what i’m saying is that: know whats happening first then decide, not describing a client as a shit of accusing it of wrong doing that does not exist and fyi we have talked with him in good manner you can check up the feed by yourself.
Users owe you nothing. You cannot mandate them to “know what’s happening”. You cannot expect them to not be alienated from the production process.
This is not a matter of morals, it’s a matter of you hurting your own business.
By discussing morality and how harsh feedback causes stress (it really does), instead of getting to the point and gettin actual information, you are actually losing two battles at the same time.
As a token of good will: I never used YH, I’ll download it later today and see what happens on my end.
That would be great thanks it would be great if you tagged nostr:npub16vjln603hfsfhremp627jle4ycm6p23grjjqrm04rrdwupldyfnsjx88a2 if you found anything from your end thanks again 🙏
The whole phrase is "the customer is always right in matters of taste". But I agree that they could be handling this with more poise.