Sounds like a serious issue. Did you reach out to support?
Discussion
I did not, should I submit here?
Yes that's fine. We also have our community forum at https://community.start9.com.
This sounds like a hardware issue. Is this one of our devices? If so, you also have access to our private support server, which is the best place to get help.
It is one of yours, which is otherwise great btw, but the restarting is a headache, ill try to find your support server.
nostr:npub126ntw5mnermmj0znhjhgdk8lh2af72sm8qfzq48umdlnhaj9kuns3le9ll how do I find my key for the support server? If it was in the box for the device, it is definitely gone. Sorry
If it was ordered in the last 5-6 months, it would have been emailed to you at the time of purchase. If it was before that, it would be on the bottom on the device. If you don't have it for some reason, just email support@start9.com and we'll get you taken care of, including a new access code.
lll investigate thanks
Your purchase came with a access code, you enter it here: https://start9.me.
Or you can send an email to support@start9.com.