I literally can’t turn my iPhone off, and guided access is greyed out for no apparent reason. I’ve closed all apps and disconnected all wireless in my testing.
Having a “power off” function that is software based is the dumbest design choice imaginable. I have grown to hate recent tech trends more and more.
Seriously how does you *power button* malfunction? “Try turning it off and on again” - well guess what?
You probably tried this already but hold volume up and right button?
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If he's used to android it's possible he hasn't tried the combination.
I did, but the shut down option at the bottom of general settings worked, despite the button options not wanting to do their job.
