Devs building their own apps sometimes develop tunnel vision and ignore the basic issues that drive new users crazy. It’s tough to know how something is not working well if you’re the pro user who has already found workarounds or got used to the issue.
Constantly talking to new users to see where they get hung up helps solve that.
User centered design
Not „I think I know it better design“
Even more innocent than that - just being a power user of your own app will do that
I think that comes later in the process.
Incorporating the user from the beginning helps with everything: bugs, workarounds, dev traps, ego and even with milestones.
The user literally tells you what to do next.
You just need to listen.
It’s a delicate balance. Definitely need to have that process in place but time and resources are limited and the user’s wishes are not always what’s best for the product. Having the time to explore things no user will ever ask for is also important.
Also, sometimes what the user wants is not the idea solution.
Right. But he gives you clues to interpret and by adding your expertise you will figure it out.
Absolutely. It is a balance, but most of the time (often because of scarce resources) the user gets neglected.
I’m with you here. Totally right take
And I don’t mean to single out devs, everyone is susceptible to this. It’s just that devs are the ones making the app.
