I've been running my own home and small business "DCs" for about 12 years I can say
Yes, I have a fiber connection and had a cellular connection as a backup, but since I moved to this location I haven't had any downtime in 5 years, so I stopped paying for it because the price was insane. My customers don't need more than %99 availability which is a pretty easy target to hit.
Unless you're using a well known VPS, you're probably their only customer who legitimately has other options 🫡
They are pretty big here in the US, and just got bought out by a much larger DC. Unfortunately after the merger they froze US hiring (local to my area anyway) and moved all customer service and contact out of the US within the first couple months and laid off a bunch of staff.
VPS is only for my edge, IP protection and connection routing. IMO you have to be running a rack at home if you don't have a business. It's a lot of work, but you can't replace the price to performance. Enterprise hardware is not hard to find, and often much cheaper than consumer equipment if youre willing to shave off a few MHZ off the top of memory in exchange for stability.
