I suspect few people in the world have interacted with more individuals who lost bitcoin than I have.

I answered support tickets for a non-custodial web wallet that, at the time, was the most popular in the world.

I'm talking about 100,000+ tickets over five years, many from users who lost access to their funds. Not just tiny amounts, mind you.

Sometimes hundreds of bitcoin.

My inability to help them still weighs on me.

We added warnings and info about the importance of backups. It's not that I could have done more. The nature of the old Blockchain(.)info wallet made that impossible.

The bottom line is personal responsibility demands extraordinary effort, and not everyone is up for the challenge.

Lost password? Sorry, I can't help.

Lost seed phrase? Sorry, I can't help.

Funds stolen by a phishing site? *Sigh*

What troubles me most isn't the sadness I felt from doing this daily for so many years. No, eventually you grow numb to it.

That's what truly hurt.

I imagine this is a lesser version of what people in the medical field have to do to cope with their jobs - learning to stop caring so much.

It takes a toll on your humanity if you live this way for too long.

I could have stayed in that job. Stacked more sats. It made sense, financially. I'd have a lot more bitcoin today if I did.

Instead, I left, choosing to be with my family and focus on self improvement.

Anyone who has worked during the early years of a startup will understand how incredibly burnt out you are once you finally step away. It took me years to push through that.

But I still think about those users.

The ones who made all the mistakes of the past that you, the bitcoiners of today, would learn from.

Almost seven years have passed since I left, and I'm no longer numb to their pain. I feel sadness for them again.

And I'm grateful for that.

I hope you all have a Merry Christmas, and take some time to reflect on the things that truly matter in this life. 🧡✌️

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Discussion

"I still think about those users"

nostr:note1xup49vrthps6zmjh8nvcph3058xh35vyh07klrwg2pe6rmvs5exsl6snjs

Self responsibility is not an easy path, but it is always worth it.

Someone said, secure your Bitcoin as if they a worth 10 times as much as they are now.

That's a pretty good mindset

This is the path I have taken. Maybe my opsec is too much for my tiny stack, but it might be worth something one day.

nostr:npub17u5dneh8qjp43ecfxr6u5e9sjamsmxyuekrg2nlxrrk6nj9rsyrqywt4tp

wonderful

the phrase "be your own bank" sounds easy when you say it fast

but Banks do a whole lot of stuff and that stuff is really hard

Merry Christmas Buddy 🧡

It helps to think of lost coins as donations to the effort to develop a quantum computer 😇

Thank you for this story. That was the first wallet I used. I never thought about it from this angle.

I once sent all my bcash to a bitcoin address on Kraken. The customer service guy said there was nothing they could do. That kind of stuff must be hard to deal with. I've never thought about that before.

Damn. That's a reminder that we are indeed standing on the shoulders of giants 🙏

Indeed

Feel ya on this one.

I worked support for a password manager where the user was fully responsible for their backup key.

Not fully comparable to losing generational wealth, but many many situations where people lost access to pretty much every single account they ever owned, along with other very important info - maybe even some seed phrases.

The UX couldn't have been made simpler - it's just that people have lost the ability to take personal responsibility because there's always a way to "reset your password". Their minds were always blown when I'd basically respond with "sorry nothing we can do"

It sucks having to tell people you can't help. 😔

I did lost 10 BTC + on cryptsy.

Shit happens, fuckin Paul Vernon ...

My worst mistake was to stop mining from 2014 to 2016 afterwards.

I am in peace with that now.

I Did setup several enigmas to give away Bitcoins since then.

The latest one (based on movie screenshots) is ongoing for two years now : https://bitcoinmovieenigma.com/

100000 satoshis can be grabbed by the smartest mind around.

Happy christmas.

#bitcoin

Oef! 10 BTC is rough, I got rugged back in 2017 for a decent sum, best thing to happen to me got me to take this Bitcoin thing seriously

Well said

Have you try turning it off and on again?

Every so often I get emails asking if this website or wallet is a scam, I lost X, how do I recover funds if I sent it to a scammer and it's tough to explain, what amazes me is how much wealth people are putting into a protocol they don't understand

Congrats you've captured was was taken from you... your compassion, empathy, ; humanity.

That's the real message here 🧡

And will these things still happen? There is a recent case of considerable loss of #bitcoin ?

just educate yourself and friends and family

the more you know the lower the chances losing you bitcoin

thats why totally available bitcoin supply trends to 0 !

1 million bitcoin could be the whole supply !

in just short 200 years

I feel you on this fella. 🧡🧡⚡️⚡️🫡🫡

Merry Christmas to you and your family too 🫂

Reminds me of my own lost coins. Mine is a Bitcoin core wallet that I encrypted and can't remember the password to back in 2013. Taught me a hell of a lesson about backup practices. I kept all the subsequent coins on Coinbase until 2022 when I did a deep dive into learning.

There other benefit of that forced HODL is seeing over that time how well that original investment did.

Gave me the conviction I have now to keep stacking and never stop.

Glad you were able to reclaim what you lost. While losing coins is sad, people CAN turn it to a silver lining.

Having lost some Bitcoin recently via a lightning experiment I understand your feeling but also we can tell anyone that the Bitcoin you lost was the necessary step in order for you to appreciate how scarce it really is. You can never buy what Satoshi, himself stacked because he believed more than you. You can't get it back at the price you bought or mined. You can't. But you can stack today and use every means of protection and respect for this truly scarce asset and manage it better.

Ultimately we are here to live as humans and not stack Bitcoin. We are here to try and help others but also to help ourselves by helping others. If you had a big stack and it's all gone maybe you didn't invest in the education, skills, resources and values needed to appreciate Bitcoin.

I have to accept that myself. But I also accept the the years of mistakes and learning have made me better at managing, helping and then accepting when things go wrong.

Today if you are standing on zero you can work or buy more Bitcoin. You can build your stack and stack some goals.

Or you can give up and let someone else rug pull you out your family in the future.

Own the mistake.

Having worked in customer support it never occurred to me that that could be something I could’ve done for Bitcoin. But, I don’t know that I could deal with there being nothing that I could do to help so much of the time. So much of my self-worth came from being able to find solutions & resolve issues.

Customer service was always needed. So many companies in the early days had none and it was not good.

The higher the USD bitcoin value, the more nerve wracking it can be to move funds, consolidate utxos, etc. I think about aging as well, and what might be an iron-clad security posture now, could be a point of failure later. Btc security will evolve with the needs of the HODLr, and my sincere hope is solutions get developed to bolster sovereignty, not reintroduce trusted 3rd parties.

Merry Christmas!

Self custody Bitcoin definitely demands personal responsibility. It’ll unlock human full potential. 🫡

fortunate and grateful I listened to all the right people from the get go. Had a wallet backed up with various backups and tested recovery prior to any movement on chain.

some people

We learn so much from the people who came before us.

irecently spent 24 hours thinking i lost a passphrase. i was a wreck. i later figured out i hadn't set one at all and recovered my funds. still feel terrible for anyone who loses btc like that.

Love u Mandrik 🐸🐸

Beautiful post 🧡

Thank you for your service

I’m also feeling the lingering effects of having worked for a crypto startup. It felt like an echo chamber and that the ship was blind to all the icebergs they were about to run into.

Merry Christmas to you and the fam nostr:npub1qex7yjtuucs6ac49kjujdgytrjsphn5a4pdscu2w3qlprym4zsxqfz82qk !

Same to you, Mel!

🫂🫡

The predicate ‘lucky’ can sometimes be appropriate. I think it is in your case.

Much love, and …

… Καλά Χριστούγεννα και ευτυχισμένο το νέο έτος.

Dear people on Nostr, become, be and remain the change you want to see.

Gratitude.

Happy holidays 🧡

✌️🧡

Thank you for that!! Yeah, anyone who says early bitcoiners had it easy or were lucky just don't understand all the pitfalls along the way. I'm blessed to have found bitcoin when I did, with things much more stable despite the day-to-day volatility. It's so much easier now, and I believe it will continue to get easier for bitcoiners due to the hard work the devs put into the system at every turn. Thank you, devs!!

Yes. When MtGox went down, and I decided to start working on Bitcoin, I forced myself to read through those loss threads on Reddit.

Some days, balancing optimism for the future and pessimism for the future *mistakes* seems intractable. But if not us, then who?

Thanks for the reminder. Rome wasn't built in a day.

I think what you’re describing is compassion fatigue. I experienced it while working to help prosecute crimes against children during the majority of my LE career.

and that Bitcoin was intentionally stolen when using the wallet today or in the past. 🤷‍♂️

I guess this was my first wallet 🤔

I remember using a password manager even then. I guess I was a bit more paranoid that most 🤔

Any tips on what to do / what not to do