Anything that's not email I consider ephemeral and only gets processed on a best-effort basis. For email I'm an Inbox Zero maximalist. Other than that: GTD

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(Mailinglists go to a folder where inbox zero doesn't apply.)

You could also try an FAQ, either a web page or something you can attach. Then you respond with "I'm a bit overwhelmed with emails lately. Does any of this help? If not, let me know."