I've not been able to zap for about a year. And I'm a technical person, I cant even imagine what it must be like for a new user.
Discussion
Why don’t you ask nostr:npub1csamkk8zu67zl9z4wkp90a462v53q775aqn5q6xzjdkxnkvcpd7srtz4x9 for help, she just learned about bitcoin in 2023 and bought a burger with her zaps a few weeks ago.