So here's the thing right. We all have to choose a KYC platform to purchase sats at a reasonable price, and I was able to bypass the KYC nonsense like 8 years ago with PayPal with some phone calls. It's been grandfathered ever since. I've tried signing up for new platforms but the KYC is far more annoying, and they use known leaky big tech tools to collect KYC information.
That said, i've had issues with them for a long time, so I only have small amounts on there at a time.
I shared this, because it's the first time ive had repeated issues moving ANY funds, plus they said "give us your IP address and physical location we _know_ you have one"