Big block supporters lost the block size war even with supoort from 80+% of the miners & large exchanges because they didn't understand Bitcoin's security model. Economically active nodes set the rules. Read the Blocksize War & listen to Bitcoin Audible, or stay stupid.
I think there are some misunderstandings on how #Bitcoin consensus works. https://youtu.be/vM_Ski2eK6A
Discussion
I agree that economically active nodes such as exchanges or wallets are important in deciding the outcome of a fork but these actors are not the same as « users » but even those actors can’t setup the rules alone. It really depends on the particular scenario et dynamic at play.