Guy makes a great point. Consider raising the price. Perhaps offer first year of support for free to people who bought hardware from Start9 and then give them a discounted rate for year two and beyond. Even if you don’t change the support membership to an annual subscription, consider pricing the lifetime membership in sats, so you at least can keep up with inflation. It wouldn’t be unreasonable if you priced it at and kept it at 15,000 sats for a lifetime membership.
So people think that they should get infinite free support from paid employees that crowds out people who actually bought the product when they made a custom device and downloaded a free, open source, secure, custom OS that took years to build and get working properly and they think they are entitled to someone else's time and assistance because... why exactly?
nostr:npub126ntw5mnermmj0znhjhgdk8lh2af72sm8qfzq48umdlnhaj9kuns3le9ll you guys should change it to $100 a year honestly. You really want to keep the communists out of the group. Just sayin.
