From a healthcare company perspective:
Doctors are the customers. Companies compete with each other for doctors who provide the volume to expand margins.
Patients are a commodity to be profited off of. This is why we have sick-care instead of healthcare. There’s no cash flows in cures.
The government and insurance entities engage in a racket to prevent true price discovery, allowing the pharmaceutical and medical device companies to price gouge the taxpayers indirectly through:
-Medicare subsidies and reimbursement, predatory insurance premiums, and regulatory capture of the FDA.
Crony Capitalism at its finest. The best way to disrupt this system is to exercise, and only eat whole foods. The less ingredients the better. The best foods have no nutrition label. Meat, fish, eggs, dairy, fruits, vegetables, nuts.
Vegetable oils (commonly referred to as “seed oils”) were originally developed as engine lubricants, and had to be genetically modified in order to be non-toxic and edible. They are manufactured sludge, and you’re literally better off eating bugs.
Safe oils (in moderation of course)
Butter, Ghee(clarified butter), beef tallow, olive oil, coconut oil, avocado oil.
You want extra virgin oil when possible.
You want cold pressed. The heat in expeller pressed oils oxidizes the fatty acids which is harmful to the cardiovascular system.
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the customer is the insurance company.
the goal is to make health care as expensive as possible so insurance companies have higher revenues.
the way to do that is to make sure every "cure" only hides symptoms without curing anything and while creating 10 other real conditions as "side effects"
these "side effects" are actually the goal while masking of the symptoms is only an excuse to get you to accept the drug.
oh look our drug lowered your blood pressure ! ( which you could have accomplished simply by eating less ) too bad now half your organs are failing, but we have drugs for those too !
I agree with your sentiment in the problems with healthcare, but disagree with the view that the insurance companies are customers.
Medical facilities can’t bill patients insurance without having MD’s to provide the care. Healthcare facilities are merely infrastructure for licensed professionals to provide billable services within.
From the perspective of the business of healthcare, which are the places you actually go to receive the care, the customers are the doctors.
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