BitBox replacement unit has the same issue as the first one I received.

Things are not going well between my and BitBox.

¯\_(ツ)_/¯

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Discussion

Bummer had some promise almost bought one myself before I resorted to Satscard

I wanted this to work out but two devices with the same issue, I just can’t.

What's the issue with the BitBox? If I may ask.

It’s impossible to complete the seed phrase backup and verification process. It locks itself up.

Often this is a problem with the USB-C connector, especially if you’re using an adapter than than a direct USB-C connection (in a laptop, for instance)

I already made a video showing them the issue and they agreed what they saw was a problem. Tried all connection options, same thing happens every time.

If I’m not able to backup my seed phrase, I’m not using that the device.

Yup goes without saying I’d be right there with you !!

Do you use the SD-card which came with the BitBox? Because it doesn't take SDXC cards.

I’m just not going to use a device for which I cannot manually backup and verify the seed phrase.

That’s too bad. At least their customer service is good ?

Yes, customer support is very good.

That’s really good. You’ll get a good unit eventually

If I eventually get a refund, I think I will buy a Jade

Jade is very versatile !

It looks really good, I have to say

The green one is 👌

Aww