I've had similar issues. Was able to redeem when connected via a different network (i.e. via 5G instead of WiFi). No idea why that would make the difference, but it did.

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Thank you so much. I was able to get the sats out via 5G too. 🙏

Glad that worked!

There's definitely some growing pains before we can really use Shopstr as a primary online store-front, given that so many Nostr clients don't yet support gift-wrapped DMs and redeeming eCash can still be so touchy for some reason. Unfortunately, there is no way to list an item on any NIP-99 marketplace and NOT have it show up on Shopstr, too. It wouldn't be so bad if you could avoid the possibility of buyers going through Shopstr to purchase your goods.

For the time being, I must recommend that anyone listing items on ANY NIP-99 marketplace ensure that they have a client that accepts NIP-17 DMs and that they check for message requests on a regular basis.

Thanks for the info. I think I’m going to give Plebeian Market a try. Have you used it or heard any feedback about it?

I have not used it at all. It is a bit different from NIP-99 marketplaces like Shopstr is based on. Instead, the spec is defined in NIP-15. Unfortunately, I don't have any experience using this type of marketplace.