Cashu is used in order to not have to download an external app or set up a lightning address yourself. It’s great for offline payments, it’s private, and it’s simple to convert to sats (copy and paste mint url into a wallet like nutstash, which only needs to be done once, copy paste the token, and redeem with lightning).

I completely agree that the experience can be more streamlined. We’re working on building a wallet and one-click redemption to easily redeem received tokens with lightning. We’re also going to add different payment methods so Cashu isn’t necessary for new users to learn.

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That's all well and good, but communication of how your system works, prior to a user attempting a transaction, is imperative.

My experience converting cashu to sats is that I was not able to. Copy, paste, and wait as nothing transpires is a failure in basic functionality. When I asked about how to remedy the situation devs shrugged their shoulders. The lesson there for me is that it's not time to slice the cake and serve it, because it's still in the oven.