Which backend are you using?

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I can confirm that I experienced the same on a regular basis with CLN and a Tor-only node. Has drastically improved recently for some reason.

CLN - LNbits/lndhub - zeus

LNDHub doesn’t do a good job at conveying that a payment is in transit.

We recommend switching to a proper interface. ZEUS v0.9 now supports CLNRest and works great.