FREE! is never a good selling point. Unless your goal is to not be able to maintain the product, you don't want to scream FREE!

Serious people who value their own time and that of their peers don't care if something is free or not. They want the best tool that does exactly what they need to do. Free is interesting, but ultimately doesn't matter if the tool is not accomplishing what you need it to do.

Free also attracts a certain type of individual who requires a lot of handholding. These people tend to complain a lot and not value what they are using. The switching cost for them is zero.

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Then you have people like me that pay $5k for something and never use it 😆🤦🏻‍♀️

product or service?

Both

service?

Free Junk is still junk. And people's time and effort are always worth something.

A smooth and painless jumping on point is great. I remember after Google Hangouts kinda died me and my pals tried out some other things, but Discord is what we ended up sticking with because of a feature where you could try it out without signing up and making an account.

I think that's how I got this Nostr account through Iris too. If I'm remembering right I opened a note through Iris and it would just open it with a random account with a randomly generated name.

💯