easy, then don't use it if you don't like it or don't like what you call "wild west frontier technology".
Discussion
I stopped using Alby Hub.
Why would I use a lightning wallet that already lost my funds?
Right now I am forced into a custodial option that makes my stomach churn, but at least it hasn't been down, or lost my money yet.
Now I am hoping and motivating developers on Nostr gather together. To code their Nostr clients to also accept on-chain bitcoin for people on their posts. Until lightning becomes a mature enough technology where shit like this does not happen to us on a regular basis.
Did you do a full re-scan of your wallet?
I am going off of memory as this was several weeks ago. If i remember correctly this was the sequence of events.
First it was installed in a VM. Worked just fine for awhile. Found out that not keeping it on 24/7/365 could cause my channel partner to close my channel. Rushed online to check what was going on after migrating the vm to a new computer. Tried to open up alby hub then every time it would successfully authenticate the password. Then the app would immediately would crash.
Installed alby hub desktop onto a other computer natively this time. Reconnected the wallet to alby via the extention. This time the app did not crash. Instead i got a full transaction history, but a 0 account balance. No confirmations that there was ever a forced channel closure, but that is what everyone told me what happened.
Tried to get support. It was not only from a very rude person, but basically was told I was too advanced of a user to support and that they can't be expected to support everything. Then was to try restoring the wallet again.
Mentioned the story on Nostr in a post. Then alby responded after i called it alpha quality software. Then the rude customer support rep reached back out to me on Nostr, then emailed me, and had the audacity to say I didn't have to be rude. I could only assume that he got in trouble or something and was sour about it.
I did not respond back to the second email. I have not checked on anything since then. Quite frankly I was furious at the balls of that person to respond the way he did.
So I felt it was more mature of me to just let it go. Accept that this is what happens when you go against your gut instincts to not use a piece of software. I want my sats back obviously, but I am up shits creek without a paddle.
Unfortunately if you started a new self hosted hub with only the seed phrase, it’s not enough to recover the funds from open channels. If you connected your Alby Account we might have an encrypted backup of your channels, or if you still have your old files from before you tried to migrate, you might be able to recover those funds
I still have my old files in a preserved VM. But the app crashes immediately on startup as I previously stated. There are no errors when I open it through the terminal to indicate what is wrong.
If you have encrypted backups of my channels, great, but as of right now this meme pretty much sums up how I feel about Alby Hub.
Before I was upset, but now I am livid.
I invite you to change that, but holy fuck!!!
You can take the latest channel backup from your vm (inside the hub work directory/ldk/static_channel_backups) and use it in the hub-recovery tool on our GitHub along with your recovery phrase. Then you will recover the sats on-chain.