Fiat has destroyed the incentives for good customer service.
Discussion
If you have corrupt money,
You create corrupt incentives,
Which creates a corrupt society.
Bitcoin fixes this
Customer service reps will all be replaced by AI. Not soon enough.
Yeah amen to that. It’s horrendous
⚡️ fixes this
True….fiat has destroyed both sides of that comment. It has also many customers lazy….Keep up the good fight I enjoy your content. ⚡️🔥⚡️🤘
…aaaannnd bitcoin has restored them!
Who needs customers if you can create fiat? 🤔
I bet without FIAT we would need almost no customer service anymore at all, as all products would have a 10x higher build quality.
Do you mind elaborating?
Built a business 15 years ago that has incentives perfectly aligned with our customers’ incentives.
We effectively get paid a percentage of what they make for the work they use our software to do, but we only get paid if they use our software. If they stop using our software, we instantly stop getting paid. If we can help them increase the amount of business they can do, we instantly get paid more.
Fanatic customer support has always been a key ingredient in our model. It’s a very seasonal niche and we are available 24/7 when they are in their busy time. We all make 80% of our money in about 6 weeks.
So it *is* possible to create such a business in a fiat world, it just isn’t the default.
Killing fiat will help align incentives more by default and that will help improve the world. But bitcoiners who understand the value of aligned incentives should always be looking for ways to build such businesses today even while we work to bring about a better fiat-free world.
Well, on the bright side, if you ever need a lesson on what not to do in customer service, you can always use Fiat as a case study!
customer service has barely anything to do with fiat money. 95% of biz are sme and the winners have good service, the losers have no service. That has always been the case. No relation to fiat whatsoever.
The terrible service at big biz is predominantly due to extreme govt regulations.
The govt always has bad service even when they are on a btc standard. So bitcoin does not fix that.
Bad service is bad service whether on fiat or not.
That’s why we love Bitcoin only companies like Swan! …and formerly Casa (🤮)
YES!