Nostr

I don't have this kind of trouble.

Make sure the USB connection is firm! When it loses connection, it locks itself. That might be your problem.

Ok, I’ll try with a different computer. Could be the usb adapter is what causing this issue.

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Same thing. Connection is firmer on new computer but it still locks itself up.

Contact the support!

Mine was very simple to set up!

You sent them an email explaining the issue.

I didn't have to. With mine was very easy to setup.

I only got the loose connection, a few times, when using the included extension cable. I didn't see it as problem though.

If you are having problems setting up, it might be good to contact the support.

Sorry, I mean “Just sent”