Today Start9 Support begins migrating away from Telegram and onto a private, self-hosted Matrix. We will cease providing support on Telegram on November 30.
In order to gain access to this community, you will need the Redemption Code included with your server purchase, usually a sticker on the underside of the device. If you do not have a redemption code, for example DIY users, you can purchase one for $100 from our store. This code gets you lifetime membership to the server.
- YOUR REDEMPTION CODE CAN ONLY BE USED ONCE
- DO NOT SHARE IT WITH ANYONE
- IF SOMEONE ASKS YOU FOR YOUR CODE, THEY ARE A SCAMMER
To join the new community, go to https://start9.me
Always watch for these little red flags. Moving away from telegram us reasonable, but charging money for customer support is a sign of weakness. I predict the end of Start9... there's always these little signs when a company is starting to die.
So... I guess I'm looking for an alternative. Any suggestions?
https://fountain.fm/episode/BHpub95Eg8pIqC32dth6
Give this a listen before ditching them. Just my two sats. There might be another more current episode but Iirc, this covers their shift to support as a service. Hardware is a hard business to sustain and scale.
I'll give it a listen. I don't want to ditch them... I love it, built it myself, and it was my first successful electronics DIY... So my relationship with that black box in my closet is deeper than with any other possession. But I've learned to pay attention to these things. The quality of a product only ever takes a hit, even a tiny hit, when the company isn't doing well.
Hardware is generally a low-margin revenue stream. It's not wrong that you should pay attention to shifts in business strategy like this, but the underlying reasons are important and it can actually be a good thing. From what I've heard about S9 this recent shift actually makes market sense.
