I recently had the misfortune to deal with a team of 10 people who were “helping” us make a connection to share data. This should have been fairly routine, however the group of 10 began scheduling multiple calls and starting lengthy email chains where it soon became apparent no one on their side actually knew how to do the work. We ended up doing it for them. Imagine if all of this wasted money and energy was directed somewhere useful? The sad thing is that there was zero recognition from this group that anything was wrong. This was normal.