In retrospect this seems like common sense but wasn't earlier, lol - easy to get overwhelmed and forget about it. Morning boost - from the book : The best service is no service; how to liberate your customers' services, keep them happy and control costs by Bill Price and David Jaffe.
Do customers wake up in the morning wanting to contact your company for help, or do they wake up simply wanting to use your goods and services?
Ideal customers is not one to be managed by CRM solution but customers who just get the product and goods they seek and be happy with it and come back for more
Principle 1: Eliminate repetitive issues by addressing root problems.
Principle 2: Because you cannot eliminate all contacts, offer engaging self-service options for remaining queries.
Principle 3: Be proactive. Alert customers before they need to contact you - preventive maintenance.
Principle 4: Simplify how customers contact you to better understand their needs.
Principle 5: Company-wide accountability, not just customer support
Principle 6: Listen and respond. Customers provide valuable feedback, including feature requests and competitive insights.
Principle 7: Target exceptional service, improve metrics (or set them up first) and implement effective programs
Time to push harder. This is motivating. I def wont do anything he did but time to get back to 200 daily skips.
nostr:note146q2pzxy8z407zehcpjwpqz4ft230dmsyu2lpvcngf2nd4ez78jqh7un2f
good stuff
There’s a book I read some time back called Ishmael by Daniel Quinn. It was recommended – maybe by Jack? I can’t remember now. But the biggest takeaway from the book is how often we are in complete believe of something based on a truth of a moment, of a certain time frame. Depends on how small the bubble we’re in, it can make us protective and defensive over it. Questioning the belief becomes a trigger factor. I’m sure we’ve all been there and done that. I’m sure we are all still in many other tiny bubbles that requires more perspective. According to the book, if we were to expand that horizon, our perspectives can change. But it requires genuine curiosity, always asking why, reading a lot, having people you can exchange the many different thoughts and ideas. I’ve learnt over time that change always starts with us. It’s often very humbling every time I read or figure something and realising how little I knew to begin it. I’ve been feeling like this a lot recently. I don’t know if others feel this way. I’ve been thinking about this book too these past few days.
But what about Death Object
And how the entire nuclear bomb narrative is fiction
http://libgen.is/book/index.php?md5=A703DF9D906A1A1E65D6B0BBC9503CA4
might be a hard sell given the physicist were spread globally, some fleeing persecution. Doubt their life goal was to help US gov't come up with phantom bomb and fake news. I get the gist of how relative measurement can be off, the many formulas based on assumptions but often the experiments carries weight.
awww, hello baby Clara. Congratulations and big hugs for your wife.
Sounds like it's going to be a wild October. One to look forward to!
took a bit of timeout today and cleared up many things I've kept on the back burner which includes some book reviews I wanted up on Habla News (https://habla.news/) so that its easy for my reference. The UI/UX is really nice, easy to use. For a new tech, new clients, its almost there. The selection of relays, revenue split was a new experience and a nice one. Maybe more engagement features like comments, reviews might boost it up.
What I was not a fan off was that when you publish on Habla, it auto published on some Nostr clients, and you have no control over it and it felt spammy.
Perhaps this would not be the case for timely postings, but another option is for clients to work with Habla News and provide the option to cross share so that the decision is up to the users to curate their social page and their long form blogs.
but all in all, really great job here. A lot of potentials, especially for news media, journalist, information exposures for countries that restricts freedom of information (which is probably most countries these days? ) and the many regular bloggers and content creators out there.
yea, Steve Jobs would have never let this happen - He took a pisser on Microsoft with this- quite a witty rebel - but look at Apple now - one of 'em. I remember wondering who is this rebel nostr:npub1sg6plzptd64u62a878hep2kev88swjh3tw00gjsfl8f237lmu63q0uf63m when he called out "$600 fiat?!" too. At least some sanity checkpoint left.
Unfortunately, most leaders will not stand up for the people. Sad truth.
there's a series of typos, I'm sorry.
It's sad to see how far Apple has fallen from what it believed in. In 1984, Steve Jobs played this mind-blowing ad at the Superbowl and in it, it said
" On January 24th, Apple Computer will introduce Macintosh. And you'll see why 1984 won't be like 1984"
It's sad to see far Apple has fallen from it believed in. In 1984, Steve Jobs has this mind-blowing ad on 1984 that was played at the Superbowl and in it, it said
" On January 14th, Apple Computer will introduce Macintosh. And you'll see why 1984 won't be like 1984"
that's a great list
i've done between US - SG, stopover in Japan for almost a day, KL-London, stopover in dubai for over a day. It's fun. But never tackled that many stopovers at one go - that's like bar hopping for travelers lol. Closest is Europe backpacking through 13 cities, 7 countries but 2 mths or less, still felt a bit rushed. Ideally a country for a month would be nice to experience local ways i think. Oh but if you do swing by this side of town, don't forget to try sup torpedo! =)
privateers was probably a time when gov't openly robbed from businesses - ie legalise pirates to steal from merchant ships and share the profits.
Hi Gabriel, a big shout out to you and Stella for pushing this cause with so much resilience. What Julian Assange has done for the world globally carries so much of weight.
A suggestion is to build campaigns around “topics” while having Assange and nostr:npub1sn0wdenkukak0d9dfczzeacvhkrgz92ak56egt7vdgzn8pv2wfqqhrjdv9 in mind.
These topics they are passionate about - on transparency, political inventions, suppression of media, privacy - these are hot and important topics. And not spoken about enough.
How do we make these topics go viral ? Spread like wildfire? To a point school kids globally debate about it, colleges rally about it - journalist starts opening up about suppression, politicians expose dirty little secrets, memes shared, stand up comedians, podcast host talking about it etc.
How do we also visually explain the harm of these suppression?
These are a few good books on this -
Tipping Point by Malcolm Gladwell
Contagious by Jonah Berger
Made to Stick by Chip and Dan Heath
I'll share some pocket briefs on it below. I think building campaigns around these topics creates more talking points, and subsequently becomes a stronger argument for Assange and Snowden (and just about everyone suppressed) to be free . When people start talking about these issues, they gain awareness which helps with the cause. And hopefully it spreads to a point gov'ts cannot ignore it anymore and have to take humane actions.
lol, opinionated loud mouth sounds fun. politically correct would have been boring.
Though the phrases used over here are "Uncle Bob is a legend" and "We are big believers of Clean Code"