PSA for people buying computer parts

So, I've never had a low judgement of @ASUS products before, but holy sh*t have I had a nightmare with their motherboards that have completely changed my opinion:

• Bought rather expensive ASUS motherboard

• Got good RAM, all correct specs

• DRAM error light, no boot

• Bought new RAM, straight off "approved" list. Same problem

• Talked to customer support, can't find anyone who has any genuine knowledge, even "high end support" was just reading a script off their machine

• ChatGPT was far more helpful for trying to troubleshoot (though not great)

• Another set of RAM for final test, confirmed mobo channel failure

• Paid $70 to send mobo to @ASUSUSA

• They "replaced" it and sent back a "new" mobo (per the insert note)

• "new" mobo has loose covers and a faceplate that wasn't even connected on one side (like a plastic clip had broken inside that was holding it on)

--/ whatever, if it works I don't care, I'll glue it /--

• Put in 2 RAM sticks, it boots!

• Put in other 2, it fails again, infinite boot cycle

• Maybe bad RAM stick? 🤞

• Swap out the "confirmed good" RAM and test the "maybe bad" RAM in original slots... it boots...

• I have ANOTHER bad motherboard!

So what happened, did they run some insufficient tests, sort of damage my original motherboard and just send it right back to me? Or could they have literally replaced a broken motherboard with *another* broken motherboard? I'm even leaving out some intermediate steps here where I feared I'd maybe damaged my CPU somehow, was troubleshooting my liquid cooling, etc.

All in all I've been doing this dance for over 2 months. And every time I narrow it down to ASUS, at the foundation of my whole setup, which requires me to dismantle literally everything I've done like 4 times now to test and/or replace. I've purchased 4 sticks of RAM that I don't need, and I've spent a chunk shipping off and waiting for repairs with ASUS, and now I'm about to just go to Best Buy and buy some random motherboard off the shelf. I'm legitimately afraid to put anything ASUS into this machine now.

All of this has completely halted multiple projects I was trying to do for @Ai_Unchained

Seriously, I hate complaining on social about this stuff, I never wanted to write a lengthy b*tchy note about ASUS, & I wanted to give everyone the benefit of the doubt, which I did over and over again. But sometimes a company just doesn't seem to care until you embarrass them publicly, so this is my last resort to *at least* try and get my money back, because I honestly can't bring myself to put another of their boards into my computer.

For anyone considering @ASUS for a new machine...

...maybe reconsider.

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