Thank you for contacting Kraken Support. We can see you have an open ticket which we are unable to assist with phone support and ask you to communicate with our team via email. Rest assured our team will get back to you as soon as possible. If you have not received any communication, please reach out directly to us at support@kraken.com.
Please do not reply to this automated message, as it will not be monitored, and charges may apply. We will continue aiding you with your concern by email.
Great, a useless automated form letter. I hate that we’re dependent on these exchanges.
Due to privacy and security reasons we cannot share any info via X DMs. Please await for the specialized team to contact you via email with more details.
They will assist you soon!
We've pushed it up the queue, thank you!
— still no idea why the limited my account 🤔
The importance to have clarity around your account status is totally understandable. While we’d like to provide more detail, we don’t have clear visibility into the specifics of account restrictions, as our role is limited to social media support.
What we can share is that your case has been prioritized and is currently being handled by the team.
Resolution times can vary depending on the complexity of the issue and current case volume, so while we can’t provide an exact timeline, we can assure you that it hasn’t been forgotten and is being looked into
