This. 💯 this.
Experience is *everything* for customers. If I pay $1000 for a product, I expect it to work. If I pay another $250 for AppleCare I expect you to fucking apologize if I ever need it and fix it.
I dropped my MacBook Pro. It was my bad. The trackpad went completely dead.
I took it to the Apple Store, and the “genius” opened it, said “Yep, that don’t work. Come back in a week and it’ll be fixed or there will be a new MacBook waiting.”
It was 11 months into the one year warranty. There was no fee.
If they could just manage to make that experience consistent, people would put up with so much shit just to keep the service. But nobody gets it right. r/Pixel is filled with Google Store horror stories and r/Apple is a great place to vent frustration.
Honestly, service alone is why I’m considering a Framework or System76 for my next PC. I need Windows and will install it regardless, but being treated like shit gets old. I’ve gotten lucky so far.
Apple has the best service of probably any company tbh.
They have in my experience, but there are certainly horror stories out there. Small boutiques often can do better.
Maybe, I don’t know about system76. But I’m terms of large companies, it’s Apple.
They’re pretty cool. Everything down to the firmware is open source and designed with Linux support in mind. Assembled and supported in the US.
Thread collapsed
Thread collapsed
Thread collapsed
It used to.
In the past decade it's been getting worse and worse each year ime.
Since Steve died. Say what we like about him, he knew customer experience.
Yup. I honestly think they've just been coasting ever since.
I honestly miss scrappy just-back-from-bankruptcy Apple. 🤣
That's best Apple because it's basically startup Apple. Gotta be creative and standout or die.
Always been a walled garden even somewhat in the iPod era but at least you couldn't argue with the quality and service.
I remember my iPod Nano was faulty a few months past warranty and they just gave me another one anyway.
Now they'll fight you over a clear fault within warranty.
Thread collapsed
Thread collapsed
Thread collapsed
Thread collapsed
Thread collapsed
Thread collapsed
I 100000% recommend Framework! I have one myself and it's straight up the best laptop I've owned in my life.
Got the DIY one to save money, but all it actually means is you put the SSD and RAM in yourself, which took me all of 10 mins. Been running Ubuntu since. Love it.
That modular stuff as well, pure genius. And they're gonna be releasing cases so you upgrade the mobo on your laptop when you need to (no need to buy a whole machine) then put the old one in a mini PC case. Use it as a server, node, media device, whatever.
Can't give enough praise to Framework. I hope they move into the smartphone market.
A framework phone would be pretty cool. NGL.
I’d prefer a tablet, but I’d play with the phone regardless. Hell, an android DAP with modular DACs would be sick.
Modular DACs on a DAP would be fuckin 🔥🔥🔥
I remember reading Framework or a third party making modules for their ecosystem is developing a DAC module for their laptops. Can't wait for that.
I could see getting a decent 192/24 DAC and swapping modules when higher res stuff actually becomes available. That would be pretty cool.
Make the storage an NVMe on the back of the board.
Thread collapsed
Thread collapsed
Thread collapsed
Thread collapsed