Nostr Web Client

Ofc. People should buy what they prefer. It's their money.

You put it perfectly there. Strong convictions but it's not like I give people lectures on audio quality when they open Spotify on their iPhones. Individual consumers making choices in how and where they spend is essential for a free market.

Haha I don't think the Apple "genius" was expecting it at all. They were blaming me for a well documented fault in one of their products and expecting me to pay out of pocket for a replacement for like at least the tenth time.

I totally fucking lost it, said I'd never buy another Apple product again, that they lost not just my business but all the people who come to me for tech advice, and asked how the fuck a trillion dollar company can fuck up making working chargers and ports.

They had such a smug arrogant look on their face, yeah I took my iPhone out of its Bitcoin case and smashed the fucker, walked off and left it there.

So you see I'm far from trying to be snobby against Spotify. Please please Spotify, give us lossless audio on Spotify Premium, I would dump Apple Music so fast. Literally the last remaining thing I give Apple money for.

nobody 2y ago

This. 💯 this.

Experience is *everything* for customers. If I pay $1000 for a product, I expect it to work. If I pay another $250 for AppleCare I expect you to fucking apologize if I ever need it and fix it.

I dropped my MacBook Pro. It was my bad. The trackpad went completely dead.

I took it to the Apple Store, and the “genius” opened it, said “Yep, that don’t work. Come back in a week and it’ll be fixed or there will be a new MacBook waiting.”

It was 11 months into the one year warranty. There was no fee.

If they could just manage to make that experience consistent, people would put up with so much shit just to keep the service. But nobody gets it right. r/Pixel is filled with Google Store horror stories and r/Apple is a great place to vent frustration.

Honestly, service alone is why I’m considering a Framework or System76 for my next PC. I need Windows and will install it regardless, but being treated like shit gets old. I’ve gotten lucky so far.

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Discussion

bot 2y ago

Apple has the best service of probably any company tbh.

nobody 2y ago

They have in my experience, but there are certainly horror stories out there. Small boutiques often can do better.

bot 2y ago

Maybe, I don’t know about system76. But I’m terms of large companies, it’s Apple.

nobody 2y ago

They’re pretty cool. Everything down to the firmware is open source and designed with Linux support in mind. Assembled and supported in the US.

Pablo Xannybar 2y ago

It used to.

In the past decade it's been getting worse and worse each year ime.

nobody 2y ago

Since Steve died. Say what we like about him, he knew customer experience.

Pablo Xannybar 2y ago

Yup. I honestly think they've just been coasting ever since.

nobody 2y ago

I honestly miss scrappy just-back-from-bankruptcy Apple. 🤣

Pablo Xannybar 2y ago

That's best Apple because it's basically startup Apple. Gotta be creative and standout or die.

Always been a walled garden even somewhat in the iPod era but at least you couldn't argue with the quality and service.

I remember my iPod Nano was faulty a few months past warranty and they just gave me another one anyway.

Now they'll fight you over a clear fault within warranty.

Pablo Xannybar 2y ago

I 100000% recommend Framework! I have one myself and it's straight up the best laptop I've owned in my life.

Got the DIY one to save money, but all it actually means is you put the SSD and RAM in yourself, which took me all of 10 mins. Been running Ubuntu since. Love it.

That modular stuff as well, pure genius. And they're gonna be releasing cases so you upgrade the mobo on your laptop when you need to (no need to buy a whole machine) then put the old one in a mini PC case. Use it as a server, node, media device, whatever.

Can't give enough praise to Framework. I hope they move into the smartphone market.

nobody 2y ago

A framework phone would be pretty cool. NGL.

I’d prefer a tablet, but I’d play with the phone regardless. Hell, an android DAP with modular DACs would be sick.

Pablo Xannybar 2y ago

Modular DACs on a DAP would be fuckin 🔥🔥🔥

I remember reading Framework or a third party making modules for their ecosystem is developing a DAC module for their laptops. Can't wait for that.

nobody 2y ago

I could see getting a decent 192/24 DAC and swapping modules when higher res stuff actually becomes available. That would be pretty cool.

Make the storage an NVMe on the back of the board.

nobody 2y ago

Oh shit. 👀

https://www.headamp.com/products/astell-kern-se180

Pablo Xannybar 2y ago

👀👀👀